To help supplement these elements we established a safety team at each location. The safety teams consist of non-supervisor employees from every department including; Line Service, Concierge, Fleet Maintenance and Facilities. Communication is essential and therefore each team meets on a monthly basis so we can discuss, share and encourage proper safety practices network wide.
This group of individuals functions as a grassroots team that proactively assess the work environment with a “safety first” mentality having two goals in mind:
Safety members must comply with all the rules and challenge situations that are potentially hazardous.
Modern communication and long-standing safety models
We also use our website to enhance communication and to emphasize proper procedures through our Safety Feedback form. On this page employees and customers can anonymously express their concerns, report close calls or provide general comments regarding current safety efforts. We encourage individuals to express what actions they would like to see taken regarding their concerns. Our locations discuss all safety concerns submitted through the website during our monthly safety meetings and post the actions taken for each concern submitted.
We have incorporated the 5-M Model as an excellent way to supplement the implementation of our critical elements. This Model was first introduced to aviation during the 1940’s by T. P. Wright of Cornell University. The use of this model helps identify any causal factors involving any close calls, incidents and accidents. The elements of this model — Man, Machine, Medium (environment), Mission and Management — serve as the foundation for our root cause analysis. Following this model allows us to better train and better prepare our employees to reduce and eliminate risks. This model keeps investigations focused on ‘fact finding’ rather than focused on ‘fault finding’.
jetCenters is best known for its rigorous tow training program that involves qualification system matching experience, skill set and proven ability which helps maintain our quality assurance. The tow program is a logical progression of stages that includes trainee, beginner, intermediate, advanced and expert. An employee must successfully pass multiple written, oral and practical exams covering a variety of topics such as aircraft identification, nose gear disconnect, tow limits, rudder locks, wingspans, etc. to advance to the next stage. On average it takes about two years for a LST to complete the training and be fully tow qualified at the expert level. In order to maintain an expert level, a LST must remain incident and accident free.
Line Service Technicians are trained up to NATA Safety 1st standards, and must successfully pass annual proficiency tests to ensure they are performing industry best practices. It is incumbent upon our operations to instill a sense of pride in all employees and encourage them to maintain the ability to adapt to new industry standards while maintaining a high level of safety, service and security for all of our internal and external customers. Our safety program instills a sense of confidence and comfort in the pilots and passengers knowing their aircraft is safe and secure.
At the end of the day that is what it comes down to — accepting and acknowledging our responsibility to ensure that everyone on our staff is working together to ensure the safety of the aircraft, crew, passengers, and the people servicing the aircraft.