jetCenters Approach to Safety
Safety is one of our core business functions at jetCenters of Colorado. jetCenters is committed to developing, implementing, maintaining and constantly improving strategies and processes to ensure that all our aviation activities take place under a balanced allocation of organizational resources, aimed at achieving the highest level of safety performance and meeting national and international standards, while delivering our services. jetCenters of Colorado ensures safety dictates how all operational objectives are achieved. Three critical elements of our program consist of maintaining an attitude that safety is everyone’s job, objectively evaluating operations through key performance indicators and staying current with industry best practices. To help supplement these elements we established a safety team at each location. The safety teams consists of non-supervisor employees from every department including; Line Service, Customer Service Representatives, Fleet Maintenance and Facilities. Communication is essential and therefore each team meets on a monthly basis so we can discuss, share and encourage proper safety practices network wide.This group of individuals functions as a grassroots team that proactively assess the work environment with a “safety first” mentality having two goals in mind;
- Raise Awareness: safety members should regularly talk about safety with co-workers and post safety meeting minutes. This will illustrate that safety is a priority and help to maintain a culture within the organization that safety comes first.
- Lead by Example: safety members must comply with all the rules and challenge situations that are potentially hazardous.
Meeting once a month to discuss safety allows us to implement the lessons learned from various operations helping eliminate or minimize reoccurrence. Meeting Minutes are taken at each safety meeting and then posted on a safety board for employees to see. It has become a routine habit for all employees to check the board to see “what was talked about in the safety meeting.” Typical items of discussion include maintaining situational awareness; wing and ramp walkers; chocking aircraft and equipment; towing aircraft; communication and ramp security. We emphasize in each area of discussion that operational safety, maintaining a high level of aircraft protection and providing a safe work environment for all employees and customers is imperative. We increase our employee’s knowledge and the need to always think ‘Safety First’ by reviewing ground mishaps throughout the industry and discuss the contributing factors that caused the mishap during safety meetings. It is an effective method to learn from other’s mistakes or mishaps. It also raises awareness of what “HAS” happened in the industry; and if needed we establish suitable measures that eliminate or minimize the risk of this happening at our locations.
We also use our web page to enhance communication and to emphasize proper procedures by having a page titled “SAFETY FIRST”. On this page employees and customers can anonymously express their concerns, report close calls or provide general comments regarding current safety efforts. We encourage individuals to express what actions they would like to see taken regarding their concerns. Our locations discuss all safety concerns submitted through the website during our monthly safety meetings and post the actions taken for each concern submitted.
We have incorporated the 5-M Model as an excellent way to supplement the implementation of our critical elements. This Model was first introduced to aviation during the 1940’s by T. P. Wright of Cornell University. The use of this model helps identify any causal factors involving any close calls, incidents and accidents. The elements of this model; Man, Machine, Medium (environment), Mission and Management serve as the foundation for our root cause analysis. Following this model allows us to better train and better prepare our employees to reduce and eliminate risks. This model keeps investigations focused on ‘fact finding’ rather than focused on ‘fault finding’.
jetCenters is best known for its rigorous tow training program that involves qualification system matching experience, skill set and proven ability which helps maintain our quality assurance. The tow program is a logical progression of stages that includes trainee, beginner, intermediate, advanced and expert. An employee must successfully pass multiple written, oral and practical exams covering a variety of topics such as aircraft identification, nose gear disconnect, tow limits, rudder locks, wingspans, etc. to advance to the next stage. On average it takes about two years for a LST to complete the training and be fully tow qualified at the expert level. In order to maintain an expert level a LST must remain incident and accident free.
Line Service Technicians are trained up to NATA Safety 1st standards, and must successfully pass annual proficiency tests to ensure they are performing industry best practices. It is incumbent upon our operations to instill a sense of pride in all employees and encourage them to maintain the ability to adapt to new industry standards while maintaining a high level of safety, service and security for all of our internal and external customers. Our safety program instils a sense of confidence and comfort in the pilots and passengers knowing their aircraft is safe and secure.
At the end of the day that is what it comes down to: accepting and acknowledging our responsibility to ensure that everyone on our staff is working together to ensure the safety of the aircraft, crew, passengers, and the people servicing the aircraft.